Book online by selecting your chosen product, checking availability and completing the booking process. You can also contact us for advice before booking.

Can bouncy castles be used indoors?

Yes. Many of our inflatables are suitable for indoor venues provided there is enough space and ceiling height.

Is soft play for indoor use only?

Yes. Our soft play equipment is designed for indoor use only.

Are your inflatables insured and safety tested?

Yes. We hold £5 million public liability insurance and relevant inflatables are PIPA tested and maintained regularly.

What happens if the weather is unsafe?

If outdoor conditions are unsafe because of strong winds or severe weather, the booking may be cancelled and your deposit refunded.

Do you clean the equipment between hires?

Yes. Every inflatable and every soft play item is cleaned thoroughly before each hire.

Do I need to supervise the equipment?

Yes. A responsible adult must supervise all equipment while it is in use.

Frequently Asked Questions

Q: Which areas do you cover?

We deliver throughout Bristol, Bath, Chippenham, Keynsham, Yate, Thornbury, Portishead, Bradley Stoke, South Gloucestershire and surrounding areas.

Hiring party equipment should be straightforward, whether you're organising a birthday party, school event or family celebration. Below are answers to some of the questions we're asked most often about our Bouncy Castles, Soft Play, Didi Cars and Party Packages. If you can't find the information you're looking for, please get in touch and we'll be happy to help.

Booking Questions

How do I book?

Booking is quick and easy through our website. Simply browse our products, choose the equipment you'd like to hire, check availability for your date and complete your booking online. If you'd like advice before booking, visit Contact Us or call us on 07496 311798.

How much deposit do I need to pay?

A £20 deposit secures your booking, with the remaining balance usually payable on delivery.

Can I book at short notice?

Yes, if we have availability. However, weekends, school holidays and popular products often book up well in advance, so we recommend reserving your date as early as possible.

Can I change my booking after I've made it?

Where availability allows, we'll always do our best to change your inflatable or add extra equipment before your event.

Delivery & Setup

Which areas do you cover?

We regularly deliver throughout Bristol, Bath, Chippenham, Keynsham, Yate, Thornbury, Portishead, Bradley Stoke, South Gloucestershire and surrounding areas.

Is delivery included?

Yes. Delivery, professional installation and collection are included within our local delivery area. Some locations further away may incur a small additional delivery charge.

Do you set everything up?

Yes. We deliver the equipment, install it safely, carry out our checks and return afterwards to collect everything.

How much access do you need?

Most inflatables require an access width of around 2.6ft or more. Some larger products require wider access, so please let us know if there are gates, steps or narrow pathways.

Equipment & Suitability

Can your bouncy castles be used indoors?

Yes. Many of our inflatables are suitable for indoor venues provided there is sufficient floor space and ceiling height.

Can inflatables be used outdoors?

Yes. Outdoor inflatable hires are installed on suitable grass surfaces only.

Can you install inflatables on concrete or artificial grass?

No. Our inflatables are installed outdoors on grass so they can be anchored safely. Indoors, we can install them on suitable hall flooring.

Is soft play available outside?

No. Soft Play is for indoor use only to help keep the equipment clean, dry and in excellent condition.

Are Didi Cars suitable for grass?

No. Didi Cars work best on smooth, hard indoor surfaces such as community halls, sports halls and similar venues.

Which products are best for toddlers?

Soft play is ideal for toddlers and younger children. Many families also combine it with one of our Party Packages when older children are attending too.

Which inflatables are best for larger parties?

Our larger 15x12ft Bouncy Castles, front slide combo bouncy castles and adult bouncy castles are excellent choices when you're expecting lots of guests.

Safety

Are your inflatables safety tested?

Yes. Relevant inflatables are PIPA tested, inspected regularly and maintained to a high standard.

Are you insured?

Yes. We carry public liability insurance of up to £5 million.

Are the inflatables cleaned?

Absolutely. Every inflatable and every piece of soft play equipment is cleaned thoroughly between hires before being delivered to your event.

Do children need to be supervised?

Yes. A responsible adult must supervise the equipment whenever it is being used.

Weather

What happens if it rains?

Many of our inflatables include built-in rain covers to provide protection during light showers. Safety always comes first, and if severe weather or high winds make outdoor use unsafe, we may have to cancel the booking.

Will I lose my deposit if the weather is unsafe?

No. Deposits are refunded if we cancel an outdoor booking because weather conditions make it unsafe to operate.

Can I move my booking to another date?

Where availability allows, we'll always do our best to rearrange your booking if your plans change.

Payments & Cancellations

How can I pay?

We accept online payments, card payments and payment on delivery where agreed.

Can I cancel my booking?

Customer cancellations made at least 14 days before the hire date are generally refundable. Cancellations made within 14 days are normally non-refundable, although we'll always try to help move your booking where possible.

More Information

Can I hire more than one item?

Of course. Many customers combine Bouncy Castles, Soft Play, Didi Cars and Party Packages to create entertainment for different age groups.

Where can I read customer reviews?

You can find feedback from previous customers on Testimonials.

Where can I learn more about Jump N Joy Castles?

Visit About Us to find out more about our company and the areas we cover.

I still have a question. How do I get in touch?

Visit Contact Us, email us or call 07496 311798. We'll be happy to answer any questions before you book.