Terms & Conditions

Thank you for choosing Jump N Joy Castles. We provide reliable party hire throughout Bristol, Bath, Chippenham, Keynsham, Yate, Thornbury, Portishead, Bradley Stoke, South Gloucestershire and surrounding areas.

Whether you've hired one of our Bouncy Castles, Soft Play, Didi Cars or Party Packages, these Terms & Conditions explain how our hire service works and what we ask of every customer to help ensure a safe and enjoyable event.

By making a booking with Jump N Joy Castles, you agree to the Terms & Conditions below.

Bookings & Deposits

  • All bookings must be made through our website.
  • A £20 deposit is required to secure your chosen date and equipment.
  • Your booking is not confirmed until the deposit has been received.
  • We cannot reserve equipment or dates without a deposit.

Payments

  • The remaining balance is normally payable when we deliver your equipment.
  • Please ensure payment is ready before setup begins.
  • If payment is not made on delivery, we reserve the right not to install the equipment and your deposit will be forfeited.

Changing or Cancelling Your Booking

  • Cancellations made at least 14 days before the hire date will receive a full refund of the booking deposit.
  • Cancellations made within 14 days of the hire date are normally non-refundable.
  • Where possible, we will happily move your booking to another available date if your plans change.
  • If we have to cancel an outdoor booking because weather conditions make it unsafe, your deposit will be refunded.

Delivery, Installation & Collection

Our experienced team delivers, installs and collects all equipment.

  • Most bouncy castles take approximately 30 to 45 minutes to install, depending on access.
  • Collection takes place after your agreed hire period.
  • Please make sure somebody aged 18 or over is present for both delivery and collection.
  • We may contact you the evening before your booking to confirm delivery details.

If access to your venue is delayed because another event overruns or venue staff prevent access, we cannot guarantee additional hire time or refunds.

Venue Access & Parking

Please ensure we have suitable access for our equipment.

  • Most inflatables require an access width of approximately 2.6ft, although larger products may require more.
  • Please tell us about steps, narrow paths or restricted access before booking.
  • A parking space suitable for a transit-sized van should be available as close as possible to the setup location.
  • Where parking charges apply, these remain the responsibility of the hirer.

Suitable Surfaces

Outdoor inflatables are installed on suitable grass only.

Indoor hires can be installed on appropriate hall or venue flooring.

We do not install inflatables outdoors on:

  • Concrete
  • Tarmac
  • Gravel
  • Loose stone
  • Unsuitable artificial surfaces

Soft Play and our Didi Car Race Track are for indoor use only.

Weather Conditions

Safety always comes before completing a booking.

If high winds or other unsafe weather conditions make outdoor operation unsafe, we reserve the right to cancel the booking.

Where possible we may:

  • Offer an alternative inflatable.
  • Move the booking indoors.
  • Rearrange to another available date.
  • Refund your deposit if we are unable to proceed safely.

Adult Supervision

A responsible adult aged 18 or over must supervise the equipment at all times whilst it is in use.

The supervisor must:

  • Ensure children use the equipment safely.
  • Prevent overcrowding.
  • Separate users by age and size where appropriate.
  • Remove anyone behaving dangerously.
  • Ensure children enter and leave the inflatable correctly.

Anyone supervising must not be under the influence of alcohol or drugs.

Safe Use of Bouncy Castles

Please follow these rules throughout the hire period.

  • Remove shoes before using the inflatable.
  • Remove glasses, jewellery, badges and sharp objects.
  • No food or drink on the inflatable.
  • No chewing gum.
  • No face paint.
  • No glitter.
  • No silly string.
  • No confetti.
  • No pets.
  • No smoking near the equipment.
  • No climbing or sitting on the walls or roof.
  • No somersaults, wrestling or rough play.
  • Children should not bounce on the front step.
  • Always use the entrance and exit correctly.
  • Never allow anyone on the inflatable while it is inflating or deflating.

Children should be grouped by similar age and size wherever possible.

Generators & Electrical Equipment

Where generators or blowers are supplied:

  • Keep children away from electrical equipment.
  • Do not move blowers or generators.
  • Ensure generators remain protected from rain.
  • Do not disconnect the blower whilst the inflatable is in use.

Medical Considerations

Anyone with existing neck, back, heart or joint problems, high blood pressure or any medical condition that could be affected by vigorous activity should not use the equipment.

Anyone feeling unwell should stop using the equipment immediately.

Cleaning Charges & Damage

Our equipment is cleaned thoroughly before every hire.

If equipment is returned excessively dirty because food, drink, face paint, mud, glitter, silly string, confetti or similar materials have been used, a £50 cleaning charge may apply.

If equipment is damaged due to negligence, misuse or malicious behaviour, the hirer will be responsible for repair or replacement costs.

Any repairs required to PIPA-tested inflatables will be carried out by an approved inspection body.

Collection of Equipment

Only members of the Jump N Joy Castles team will ever collect our equipment.

If anybody claiming to represent us attempts to collect hired equipment without prior confirmation, please contact us immediately.

If equipment is handed to anyone other than an authorised member of Jump N Joy Castles, the hirer remains responsible for any resulting loss or replacement costs.

Identification

In some circumstances we may request identification before completing a hire.

Acceptable forms of ID include a driving licence or passport together with proof of address.

We reserve the right to refuse a booking where suitable identification cannot be provided if requested.

Our Commitment to You

Every booking includes:

  • Clean, well-maintained equipment.
  • Professional delivery and installation.
  • Regularly inspected inflatables.
  • £5 million Public Liability Insurance.
  • PIPA-tested inflatables where applicable.
  • Friendly customer service from booking through to collection.

Need More Information?

If you have any questions before booking, please visit FAQs, learn more about us on About Us or get in touch through Contact Us. We're always happy to help you choose the right equipment and answer any questions before your event.